999bd Responsible Gaming
Gaming is for enjoyment — not for stress. 999bd believes every user should know their limits and play with awareness.
Why Limits Matter
Online gaming and betting is a simple form of entertainment for many people. But when gaming crosses the line from entertainment into habit, it can have a negative effect on personal, family and financial life. 999bd always wants its users to play consciously and with a clear mind.
Under our Terms and Conditions, users must be at least 21 years old to open an account on 999bd and take part in any game or betting activity. Age verification is a mandatory process for us — it is not a formality.
If you want answers to more general questions about gaming, you can visit our FAQ page — it has a lot of organised information on deposits, withdrawals and account matters.
Strictly prohibited for anyone under 21. If you suspect someone you know who is underage is using this site, please let us know immediately through our 24/7 live chat. We will take action promptly.
Core Principles
- For users aged 21 and over only
- Play for entertainment only, not with borrowed money
- Set a budget in advance
- Do not play to try to recover losses
- Stick to your time limits
- Take a break if you are feeling stressed
Self-Control Tools
999bd has several tools that let you manage your own level of play. To use these features, contact our support team directly.
Deposit Limit
Set a fixed limit on daily, weekly or monthly deposits. Once the limit is reached, no further deposits can be made during that period.
Loss Limit
Set a limit on how much you can lose within a given period. Once that amount is reached, no further bets can be placed.
Session Time Limit
Decide how long you will play each day or week. When the time is up, the session will end automatically.
Cooling-Off Period
If you want to take a break for a few days, activate a temporary pause on your account — from 7 days up to 6 months.
Reality Check
At set intervals you will receive a notice showing how long you have been playing and your win/loss information.
Self-Exclusion
If you want to stay away from gaming for the long term, your account can be closed permanently or for an extended period.
Warning Signs
If you notice any of the following in yourself, it is a sign that gaming habits may be going out of control. Assess yourself honestly.
Being unable to stop even after going over your budget, or feeling the urge to deposit more.
Repeatedly sitting down to play in order to recover lost money, and losing even more in the process.
Hiding your gaming from family or friends, or lying about it.
Prioritising gaming over sleep, food or work.
Feeling restless, irritable or anxious when you cannot play.
Betting with money meant for everyday expenses or playing with borrowed money.
Constantly thinking about gaming even after stopping.
Being unable to stick to a decision to take a break.
Ask Yourself Honestly
If even one or two of the above points apply to you, that is a signal. Without judging yourself, contact the 999bd support team today or talk to a family member.
Self-Exclusion Request
Fill in and submit the form below, or make a request directly through live chat. Our team works 24/7.
Self-Exclusion Request
Send a request with the details below — we will take the necessary steps on your account as quickly as possible.
In addition to filling in this form, you can also request self-exclusion directly through our live chat. A confirmation message will be sent to the same email address once self-exclusion has taken effect.
Where to Find Support
You do not have to carry a gaming problem alone. Family, friends and professional support are available.
999bd Live Chat
Support is available in Bengali and English 24 hours a day, 7 days a week. Self-exclusion or limit requests can be made instantly.
Email Support
If you prefer to write in detail, contact us by email. The support team responds in Bengali. The email address can be found on the account page.
Family and Friends
Talk openly with a trusted family member or close friend. The support of people close to you is the greatest strength.
Professional Advice
A mental health specialist or counsellor can help with behavioural addiction. Seek advice from a hospital or healthcare centre.
999bd's Commitment
999bd believes that responsible gaming is not only the user's responsibility — it is also the platform's. That is why we treat age verification as our highest priority, use SSL encryption to protect user data, and under our Privacy Policy no personal information is shared with third parties.
Our support team is not only for technical issues — when you face a gaming problem, they listen with empathy and guide you in the right direction. No judgement, no rush.
We believe that real enjoyment from gaming only comes when you play with a clear mind. That is why user well-being matters more to us than business. If you feel you need to know more about our policies or service standards, read our About Us page.
Our Safety Measures
- Mandatory age verification (21+)
- Transactions secured with SSL encryption
- Personal data privacy protection
- 24/7 Bengali-language support
- Instant self-exclusion facility
- Deposit and loss limit facility